How we collect, use, and protect your personal information at Munawar Residence.
When you use our website, make a booking, place an order, or contact us through any form, Munawar Residence may collect the following personal information: your full name, email address, phone number, payment and billing details (where applicable), check-in and check-out dates, room preferences, special requests, and any other information you voluntarily provide through our contact forms, booking engine, or ordering system. We collect only the information necessary to process your reservation or enquiry and to deliver the services you have requested.
We also collect certain non-personal information automatically when you visit our website, such as your IP address, browser type, device information, and pages visited. This information is used for analytics and to improve your browsing experience, and does not personally identify you.
The information we collect is used for the following purposes:
Bookings and Reservations: To process and confirm your room booking, communicate check-in details, handle payment, and manage your stay from arrival to departure.
Service Delivery: To provide the services you have requested, including room service, dining orders at Jirga, special arrangements, and any other amenities.
Communication: To respond to your enquiries, send booking confirmations and reminders, share pre-arrival information, and notify you of any changes to your reservation. Where you have given consent, we may also send occasional promotional information about special offers or events at Munawar Residence.
Improvement: To analyse usage of our website and services so that we can continue to improve the guest experience.
Munawar Residence takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect the information you share with us against unauthorised access, alteration, disclosure, or destruction. This includes secure server configurations, encrypted data transmission where possible, and restricted access to personal data within our team. Our staff are trained in data protection practices and are required to handle guest information with confidentiality.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We continuously review and update our security practices, but we cannot guarantee absolute security of data transmitted to our website.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
With service providers who assist us in operating our website, processing payments, or managing our booking system — and only to the extent necessary for them to perform these services on our behalf. These providers are contractually bound to protect your data and use it solely for the purpose of delivering the service we have engaged them for.
Where required by law, in response to a valid legal request from law enforcement or government authorities, or to protect the rights, property, or safety of Munawar Residence, our guests, or the public.
In connection with a business transfer, such as a merger or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments.
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us remember your preferences, understand how you use our site, and deliver a more personalised experience. We use essential cookies necessary for the website to function (such as maintaining your booking session), and analytics cookies that help us understand site traffic and usage patterns so we can improve the website. You may disable cookies through your browser settings at any time, although doing so may affect the functionality of certain features on our website, including the booking process. By continuing to use our website, you consent to our use of cookies as described in this policy.
You have the right to access the personal data we hold about you, to request that any inaccuracies be corrected, and in certain circumstances to request that your data be deleted. You may also object to or restrict certain types of processing of your personal data. If you have provided consent for marketing communications, you may withdraw that consent at any time. To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking and transaction records are typically retained for a period consistent with our legal and business obligations, after which they are securely deleted or anonymised.
Munawar Residence may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the policy on this page and revise the effective date. We encourage you to review this page periodically so that you remain informed about how we protect your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled by Munawar Residence, please reach out to us:
Phone: +92 300 1534218
Email: info@munawarresidence.com
Address: Munawar Plaza, Muzaffarabad–Chakothi Rd, Rasheedabad Domail, Muzaffarabad, Azad Jammu and Kashmir
Our reception is open 24 hours a day, and our team will be happy to assist you with any privacy-related enquiry.